Blog Post

How asset trackers can help companies achieve excellence with their contactless delivery options

Adapt Ideations • Oct 12, 2020

As the effects of Covid-19 continue to change consumer behaviours, businesses are implementing alternative purchase and delivery methods.

As the effects of Covid-19 continue to change consumer behaviours, businesses are implementing alternative purchase and delivery methods. Most notable in these changes is the rising demand for contactless delivery of goods, that arose due to stringent health measures. On-demand deliveries have become the new normal for many people, and this is reflected in the rising statistics. As found by Mckinsey in 2020, this year’s fashion sales are estimated to be 70% lower than last year due to the consumer inability to physically shop around. More than 40% of global luxury goods are manufactured in Italy, which due to the spike in Covid-19 were shut down. Due to the closure of factories, decreased working hours and tightening economic restrictions large online retailers have also seen a 20% drop in their sales as reported by Big Commerce in 2020. Businesses must take these evolving trends into account and strive for operational excellence in their contactless delivery options. As the face to face component of business services is reduced, companies must ensure they are still maintaining their relationship and loyalty with their clients. This can be achieved by implementing smart asset trackers that track and monitor valuable assets, thus ensuring they are handled correctly during transportation.

Companies have put into place contactless delivery options to abide by strict health measures to ensure widespread community safety. While this has enabled companies to continue their business operations during the pandemic it has also created some logistics challenges. Temperature deviations, mishandled and misplaced packages would all undoubtedly become more common as on-demand deliveries increase. Research into the effects of Covid-19 by PWC in 2020 projected that Australia’s household consumption levels are set to decrease by $37.9 billion over the next year due to tight economic restrictions. Therefore, companies that still have a viable consumer base cannot afford to make mistakes that would cause customers to stop purchasing. A report released by research firm IHL group for CBRE in 2018, found that replacing damaged products can cost e-commerce brands a 4.4% loss in sales, which is especially significant during the current pandemic era. With already irregular purchasing patterns, such trends can cause a business to collapse into voluntary administration. A report by Marketplace in 2018 projected that e-commerce retailers with more supply chain touchpoints can drop a package up to 17 times during the entire transit journey. This is reflective of consumer return rates, whereby 34% of all returns are due to broken and damaged products that were delivered to them, as found by Amcor in 2020. Broken packages not only reduce the quality of the goods but for high-value products such as pharmaceuticals and foods, it can lead to contamination. With contactless deliveries and increased e-commerce purchases, businesses projected to stick around long after this pandemic is over, the monitoring of valuables is imperative.

Adapt Ideations smart IoT enabled asset tracker KELVIN offers a suitable solution to companies striving for excellence in their contactless delivery options for high value goods. The smart asset tracker utilises location tracking & geofencing capabilities to provide companies with near real-time updates if the package leaves a designated location. The smart asset tracker is also fitted with location, light, shock and temperature sensors that relay valuable data back to the business if deviations from set parameters occur. This increased end-to-end visibility is vital for businesses that are aiming to maintain and expand their customer base, by ensuring consistent quality. The near real-time alerts that are sent out enable companies to interfere in the case of emergencies, thus reducing transport-related issues. Adapt Ideations smart asset tracker KELVIN assists companies by ensuring compliance and consistent quality is maintained at all times during transportation.

Enquire today at enquiries@adaptideations.com to find out how our asset tracker can enhance the operational excellence of your business.

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